UAE: Now, consumers can request recall of goods from market; here’s how

UAE: Now, consumers can request recall of goods from market; here’s how

Published: Sat 13 Apr 2024, 2:49 PM

Did you know that you can now request a recall of goods that are defective, harmful, and dangerous?

For the first time, the Ministry of Economy (MoE) has made the right to recall service available to consumers as well.

Earlier, the service was limited only to the supplier of the commodity and the relevant party in the UAE, or in the country of origin, or in any other country.

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According to the Ministry of Economy, there are three steps for consumers to submit a recall request for a product:

Log in through the ministry’s website or app.

Fill out the data to request a recall of a specific commodity

Waiting for the recall request to be published in newspapers, if approved, noting that recalls of defective goods.

There is no fee for the service and it is available round-the-clock.

The service is carried out under the supervision of the Competition and Consumer Protection Department in the Ministry of Economy, and in cooperation with commodity manufacturers and agents in the country.

The aim is to protect the health, safety and rights of consumers, ensuring the rights of retailers and manufacturers, and maintaining