Up to Dh1 million fine: UAE introduces 46 new offences in consumer protection law

Up to Dh1 million fine: UAE introduces 46 new offences in consumer protection law

Published: Thu 11 Jan 2024, 9:18 PM Last updated: Thu 11 Jan 2024, 10:33 PM

The UAE’s Ministry of Economy on Thursday announced the introduction of 46 new violations, which include fines going up to Dh1 million, in the Federal Decree Law No. 5 of 2023 to better protect the rights of the consumers.

This is the first time that the UAE has introduced such a big number of offences in an amendment.

The law also placed more than 43 commitments on goods providers and introduced integrated regulatory mechanisms and procedures to enable sound business practices and to enhance consumer satisfaction, happiness and well-being.

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Abdullah Al Saleh, undersecretary of the Ministry of Economy, revealed that a total of 46 types of violations have been introduced, ranging from a fine of Dh100,000 to Dh1 million.

“For example, a fine of Dh250,000 will be imposed on the supplier if they fail to repair, maintain, provide after-sales services, return goods or refund within a certain time limit after a defect is discovered. A fine of Dh200,000 is imposed on the supplier in the event of failure to comply with standard specifications, rules and conditions of safety