Service Now (NOW) Q4 2019 Earnings Call Transcript

Service Now (NOW) Q4 2019 Earnings Call Transcript

Good afternoon, and thank you for joining us for ServiceNow's fourth quarter and full-year 2019 earnings conference call.. On the call with me today are Bill McDermott, our president and chief executive officer; and Gina Mastantuono, our chief financial officer.. During today's call, we will review our fourth quarter and full-year 2019 results and discuss our financial guidance for the first quarter of 2020 and guidance for the full year 2020.. IT is where digital transformation begins, and we are a powerful strategic partner for CIOs all over the world.. CIOs are struggling with fragmented legacy technology instead of delivering the experiences their employees and customers really need.. And best of all, everything is powered by the Now Platform, one platform, one data model, one architecture.. We landed nine HR deals greater than $1 million, our largest number within a quarter.. And in CSM, we now have over 1,000 customers using our technology to deliver better experiences for their customers.. With ServiceNow CSM product, companies can drive end-to-end resolution.. Instead of solving problems in an ad hoc way, they can now focus on delivering great experiences.. After seeing tremendous returns on their initial ServiceNow investment, the bank is implementing the