ServiceMaster Global Holdings Inc (SERV) Q4 2019 Earnings Call Transcript

ServiceMaster Global Holdings Inc (SERV) Q4 2019 Earnings Call Transcript

Information discussed on today's call speaks only as of today, February 27, 2019.. The company undertakes no obligation to update any information discussed on today's call.. This morning, ServiceMaster issued a press release filed with the SEC on Form 8-K highlighting our fourth quarter and full year 2019 financial results.. Joining me on today's call are ServiceMaster's Chairman and interim CEO, Naren Gursahaney; and our Chief Financial Officer, Tony DiLucente.. All forward-looking statements on today's call, including 2020 guidance, will focus on continuing operations.. Before I cover our financial results, I'd like to make a few comments on our decision to explore strategic alternatives for our ServiceMaster Brands business.. As a result of this review, management and the Board agreed that we should explore strategic alternatives, including a possible sale of our ServiceMaster Brands business.. Our focus on improving the fundamentals drove improvements in the customer experience, as reflected by increases in customer retention and Net Promoter Scores and declines in cancel rates across all of our business lines.. Before we move our attention to termite damage claims, I'd like to discuss our strategic priorities for 2020, as seen on slide five.. And the final pillar of our strategy focuses