Sheikh Mohammed’s leadership style keeps staff on their toes

Sheikh Mohammed’s leadership style keeps staff on their toes

Sheikh Mohammed's leadership style keeps govt staff on their toes. Filed on March 2, 2020 | Last updated on March 2, 2020 at 06.08 pm. The UAE Mystery Shopper app that was announced on Monday is the latest in a string of measures adopted by the leadership to boost the quality of services offered by government centres.. Mystery shopping is a method commonly used to gather information about and measure the quality of services offered.. His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has previously referred to his own personal team of mystery shoppers who are sent to evaluate government services.. In April last year, he took to Twitter to share a photo of long queues at the Karama branch of Emirates Post that was clicked by a mystery shopper.. In his tweet, Sheikh Mohammed disapproved of the poor service. ". Whoever provides such level of services will not be in my team," he had warned.. By September, he announced the UAE's best five and worst five government service centres after a comprehensive performance evaluation of 600 service centres of 29 federal government