Bahrain: Digital transformation cuts service cost by 96% last year

Bahrain: Digital transformation cuts service cost by 96% last year

The Digital Transformation journey of the government last year helped it lower the cost of providing services by 96%, all the while elevating the satisfaction level of customers to all new highs online.

The latest iGA report says citizens enjoyed over 600 eServices last year via various eGovernment channels. Ali Al Qaed, the Chief Executive of the Information & eGovernment Authority, confirmed that the government launched more than 50 new eServices last year by improving its procedures.

“This paved the way for achieving 3.7+ million eTransactions, realising a 96% cut in the cost of services besides reducing effort and time,” he said, adding that accelerating the pace of digital transformation plans resulted in achieving 600+ eServices.

Sector-wise statistics

Sector-wise, Al Qaed said 20 eServices were for the Ministry of Interior, 11 for justice, six for health, four each for business, housing & real estate and education, and one for employment.

Of the 20 MoI eServices, nine were for the Nationality, Passports and Residency Affairs (NPRA) and seven for iGA. MOI also launched three services for Customs Affairs and one for the General Directorate of Crime Detection and Forensic Evidence.

In the health sector, iGA added six new eServices. Trade and Business sector incorporated four eServices, including