Bahrain’s Batelco, Ericsson deploy customer acceptance platform

Bahrain’s Batelco, Ericsson deploy customer acceptance platform

Bahrain - Ericsson and Batelco, part of the Beyon Group, have deployed Ericsson Customer Acceptance platform, an enterprise blockchain-based solution for the automated collection of acceptance records upon fulfilment of agreed project deliverables.

Batelco is the first telecommunication service provider to deploy the solution.

Ericsson Customer Acceptance (ECA) provides significant and impactful results to the customer acceptance process. It reduces the time spent on acceptance-related activities per site by up to 42 percent, thereby achieving faster time-to-market with accuracy.

ECA also simplifies the process by providing a single interface for submitting and approving acceptance documents and displaying real-time status of every acceptance item submitted to the platform. Combined with other services and software capabilities, ECA also helps reduce CO2 emissions by removing the need for on-site customer visits to complete the acceptance process.

Batelco General Manager Technology Rashed Mohamed said:” Batelco is at the forefront of technological innovation, constantly seeking new ways to attain efficiency and effectiveness. We are proud to be the first telecommunication service provider to deploy the Ericsson Customer Acceptance platform.

“Within a short period of time, we have witnessed the benefits of deploying it. By simplifying our daily activities and achieving quicker installations and project completions, we can bring the latest