KIB’s RBD raises the bar for Kuwait’s digital banking offerings in 2023

KIB’s RBD raises the bar for Kuwait’s digital banking offerings in 2023

Kuwait: Kuwait International Bank (KIB) concluded another year that testifies to the Bank’s relentless commitment to its slogan and institutional promise, “Bank for Life”. As life continues to shift toward the digital sphere of everyday products and services, KIB remains at the forefront of the digital transformation journey that is redefining Kuwait’s banking and financial sector. In 2023 alone, KIB successfully transformed numerous out-of-branch service touchpoints that its customers are accustomed to, including the Bank’s retail banking application ‘KIB Mobile’, the Bank’s network of automatic teller machines (ATMs), and the newly launched interactive teller machines (ITM).

“As a trusted financial partner for our stakeholders, lagging technologically is not an option – especially considering how pivotal the banking services are to our customers from across all market segments,” stated Othman Tawfeqe, General Manager of the Retail Banking Department (RBD) at KIB. “In a market where internet penetration is very high and 5G network is available to the majority of the population, it is not a question of whether KIB will adopt new FinTech solutions, but how soon we can do so. To ensure that we are always among the earliest adopters of cutting-edge financial technologies that contribute elaborately to the elevation of