NBK delivers digital customer experiences with Avaya

NBK delivers digital customer experiences with Avaya

National Bank of Kuwait (NBK), Kuwait’s first indigenous bank and the Gulf region’s first shareholding company, has used Avaya technology to digitally transform its contact centre and deliver personalised, effortless experiences across a range of touchpoints.

NBK selected the Avaya contact centre solution to significantly improve time-to-market for new, advanced banking services, and further enable NBK to maintain its dominant market share.

The roll-out of the solution earned NBK the Banking and Finance Innovation of the Year award at the ITP.net Technology Leadership Awards, held on the side-lines of GITEX Global.

“Accelerating our digital transformation strategies supports our operations and customer services. This is of paramount importance to our operations, as we continue to leverage our unique strengths to provide the best banking experience to our customers, creating new products and services, and effectively improving operational efficiency”, said Mohammed Al-Kharafi, General Manager, Head of Group Operations at National Bank of Kuwait.

“As a trendsetter in digital transformation in Kuwait and the GCC, NBK continues to expand its digital agenda, introducing the latest digital technologies in the banking sector”.

Dhari Al Quraishi, General Manager, Acting Chief of