Oman Business: Ooredoo awarded two key ISO certifications – Gulf Digital News

Oman Business: Ooredoo awarded two key ISO certifications – Gulf Digital News

Telecom major Ooredoo has recently been awarded ISO 31000:2018 Enterprise Risk Management (ERM) recertification and the ISO 20000-1 Information Technology Service Management (ITSM) certification. 

The accreditations handover, attended by Ooredoo’s CEO, CTIO and Saleh Al Manhi (Director - Operations and Maintenance), demonstrate the company’s compliance to international standards and therefore recognise Ooredoo’s continuous commitment to provide services that bring value to its customers. 

Ahmed Al Abri, Chief Technology and Information Officer at Ooredoo, said: “These accreditations are a testament to Ooredoo’s ongoing commitment to customer satisfaction, which is our top priority. For this reason, we focus on business resilience, digital transformation, and implementing best practices for continuous improvement and to further streamline processes. We have been recognised for our ability to respond quickly to changing circumstances and disruptions, while we have been able to leverage quality data properly for meeting and exceeding our customers’ expectations.”

First adopter

Raja Bou Fakher Aladeen, CCE – Country Chief Executive – BVI Intl said: “We have an important journey with Ooredoo Oman and we recognise their efforts as market first adopters in terms of industry practices such as TL 9000 and others.”

The ISO 31000:2018 ERM certification is received by companies after