Oman’s CPA convicts establishment for failure to provide service

Oman’s CPA convicts establishment for failure to provide service

The Court of First Instance in Sohar has ruled in favour of a consumer who filed a complaint against a contracting company for failing to complete the construction of their house facade.

The post Oman’s CPA convicts establishment for failure to provide service appeared first on The Arabian Stories News.MUSCAT : As per a statement from the Consumer Protection Authority, the consumer entered into a written agreement with the establishment for the construction of the front structure of his house, outlining specifications and timelines based on an approved building plan.Despite receiving a payment of RO 4617, the company failed to complete the agreed-upon work, causing a significant delay of approximately three months.After attempts to resolve the issue with the company’s management proved unsuccessful, the consumer filed a complaint with the Consumer Protection Authority in Sohar. The complaint alleged that the company violated Article 23 and Article 39 of Oman’s Consumer Protection Law (Royal Decree No. 66/2014). These articles mandate service providers to deliver services according to the agreed-upon specifications and timeframe. They also require providers to offer refunds or compensation in cases of failure to deliver as promised.The court, following a review of the evidence, found the company’s representative guilty of