Ooredoo Qatar champions AI in digital transformation| Gulf Times – Gulf Times

Ooredoo Qatar champions AI in digital transformation| Gulf Times – Gulf Times

Ooredoo Qatar is revolutionising connectivity and customer service by championing artificial intelligence (AI) in Digital TransformationInnovation is crucial in driving transformation and enhancing customer experiences in today’s ever-evolving digital world. Ooredoo Qatar is at the forefront of this revolution, leveraging cutting-edge AI technologies to redefine the way we connect and communicate.Forward-thinking and with a strategic focus on integrating AI into its operations, Ooredoo Qatar has implemented over 10 AI use cases that are reshaping telecommunications services. These AI applications are not just about technology; they help to empower its customers, upgrade its network capabilities and foster innovation in the products and services they offer.Ooredoo’s Service Operation Centre stands as a prime example of the company’s excellence in AI implementation. Recently honoured with the Network AI Award at the 2024 FutureNet Mena Awards, Ooredoo showcased its pioneering AI solution designed to optimise network performance. By harnessing the power of AI and machine learning, Ooredoo Qatar has transformed its fault detection and root cause analysis processes.The AI use case focused on identifying critical issues, detecting irregularities, associating incidents with customer segments, applying automated analysis, and enabling advanced correlation between different abnormalities. This approach has led to a 30% reduction in the Meantime