Ooredoo selects BICS to manage its international voice services

Ooredoo selects BICS to manage its international voice services

Doha, Qatar & Brussels, Belgium – To enhance customer experience and service quality, Ooredoo Group has announced a joint agreement with international communications company BICS to create an innovative voice business model that will deliver new solutions in artificial intelligence, machine learning, and fraud protection, among others.

The agreement for voice traffic, which aligns with Ooredoo Group’s strategic commitment to improving customer experience and quality of service for businesses and consumers, is the first such partnership of its kind in the region.

Aziz Aluthman Fakhroo, Ooredoo Group Managing Director and CEO said: “For Ooredoo, this partnership is about reducing complexity and anticipating the needs of a new communications ecosystem. We are committed to investing in innovation, technology, and people to ensure we can offer the best possible products and services to our customers across our markets.”

Effective immediately, the agreement will involve a phased deployment plan for Ooredoo Group operating companies across its global footprint that will be rolled out in Q3 and Q4 of 2022. Ooredoo Group will work with BICS for voice traffic both in and out of the Group’s operating companies. A key element of the first phase of the deployment plan is the creation of a dedicated team of