Qatar’s Labour ministry unveils groundbreaking AI initiative at global forum in New York

Qatar’s Labour ministry unveils groundbreaking AI initiative at global forum in New York

Sheikha Najwa bint Abdul Rahman Al Thani, the supervisor of the Expatriate Labour Affairs sector in the Ministry of Labour (MoL), highlighted Qatar’s pioneering efforts in adopting trailblazing technology and integrating Artificial Intelligence (AI) to achieve the goals set forth in the Qatar National Vision 2030. Speaking at a side event organised by the United Nations Economic and Social Commission for Western Asia (ESCWA) in New York, USA, as part of the 2023 High-level Political Forum on Sustainable Development, she emphasised the collaborative efforts of government agencies, academic institutions and the private sector in this technological advancement. At the side event, which was organised under the title ‘Pushing Boundaries and AI to accelerate the SDGs in the Arab Region’, she presented the experience of the MoL in this field, as the ministry launched its digital transformation strategy last year, which focused on the use of AI to enhance services in line with the broader objectives of the QNV 2030 to upgrade labour sector management and raise the customer satisfaction index in the ministry. She said that the focus of the ministry’s Transformation Management Office is not only limited to digitizing and transforming the user services provided by the ministry, but