E3 Customer Experience Conference 2023 opens in Riyadh

E3 Customer Experience Conference 2023 opens in Riyadh

Riyadh, Saudi Arabia: The third edition of the E3 Customer Experience Conference 2023, organised by Ejtemaat Saudi Arabia in partnership with the Saudi CX Association, opened today at the Crowne Plaza RDC in Riyadh.

The E3 CX Conference is one of the largest platforms discussing customer experience in the region and is organised in strategic partnership with the Ministry of Communications and Information Technology of KSA and Tamkeen Technologies. It addresses strategies and tools to accelerate customer-centric growth and innovation in the face of capricious developments in the experience economy, where consumers have started interacting with AI and demand fast services.

The first day of the conference also saw the launch of the highly anticipated CX Saudi Excellence Programme, led by the Saudi CX Association, which recognised Saudi organisations, including, The National Center for Performance Measurement "Adaa"; Digital Government Authority; Communications, Space and Technology Commission; Ministry of Commerce, KPMG Saudi Arabia, Small and Medium Enterprises General Authority (Monsha'at); Prince Mohammed Bin Salman College of Business and Entrepreneurship (MBSC); Flying Bisons; National Center for the Development of the Non-Profit Sector; and Quality of Life Program of KSA, with the ‘Saudi Customer Experience Awards’.

"The Kingdom lives in the light of its comprehensive development vision,