Dubai-based Raqmiyat joins Yellow.ai to automate B2C relations in GCC

Dubai-based Raqmiyat joins Yellow.ai to automate B2C relations in GCC

Raqmiyat, a Dubai-based leading system integrator and provider of Digital Transformation solutions and services, has partnered with US-based Yellow.ai, the world’s leading next-gen Total Experience (TX) Automation Platform.

This partnership will help support the digital transformation initiatives of enterprises by enabling an elevated and hyper-personalized customer experience through automation.

Under this partnership, Raqmiyat will enable enterprises to automate customer engagement while providing a chance for them to leverage conversational commerce to transform their digital customer experience. This collaboration will be particularly advantageous to brands to help them establish a direct relationship with their customers and manage operations across multiple channels.

Mahesh Vishwanath

Director

Digital Transformation

Raqmiyat “Our partnership with Yellow.ai will empower our customers to experience the combined power of human intelligence and AI, with active learning to deliver an on-demand customer experience with 65 percent reduction in CX costs, 80 percent self-serve experience, 800 percent increase in upsell revenue and 20 percent improvement in CSAT. We look forward to taking our partnership to the next level with an intent to bring success in all our customer engagements with “The World’s Leading Conversational CX Automation Platform.”

Developed atop the sturdiest in-house Natural Learning Processing (NLP) engine, Yellow.ai offers a unique industry and function-agnostic platform with pre-built language