BPO Philippines: Powering growth and innovation for UAE-based companies

BPO Philippines: Powering growth and innovation for UAE-based companies

By Jigar Thakkar Published: Thu 13 Apr 2023, 11:13 AM Last updated: Thu 13 Apr 2023, 11:19 AM

UAE-based businesses are experiencing a significant transformation as they explore the Philippines' business process outsourcing (BPO) landscape. The Philippines has emerged as a preeminent BPO destination, serving as a catalyst for growth and innovation across a broad range of industries in the UAE, such as hospitality, travel, financial services, insurance, technology, retail, education, and healthcare. According to Ralf Ellspermann, CEO at PITON-Global, an award-winning BPO specialising in multilingual CX solutions for UAE-based enterprises, "By capitalising on the competitive advantages offered by the Philippines' outsourcing sector, companies are realising remarkable improvements in efficiency, cost reduction, and customer service."

Central to the Philippines' success as a leading BPO destination is its highly skilled and proficient workforce. Filipino professionals are renowned for their excellent English proficiency, strong work ethic, and exceptional communication skills, making them a valuable asset to the global outsourcing ecosystem. Consequently, UAE-based companies are increasingly attracted to the Philippines to access this reservoir of qualified talent and augment their service offerings.

A distinctive feature of the Philippines as a premier outsourcing hub is its commitment to delivering comprehensive, 24/7 multilingual support. Given the UAE's diverse