CRM chatbots in the UAE improve terms of engagement

CRM chatbots in the UAE improve terms of engagement

Dubai has been at the forefront of adopting AI technology for customer engagement; the government has launched several initiatives to encourage businesses to adopt AI-based chatbots to improve customer interactions

By Lovetto Nazareth Published: Sun 26 Feb 2023, 9:30 PM

Artificial Intelligence (AI) has been changing how businesses interact with customers, with chatbots playing a pivotal role in revolutionising customer interactions. Today, enterprises use AI chatbots to communicate with customers across various channels and devices, providing them with personalised and efficient customer service. Delving deeper into the impact AI has had in shaping the future of Customer Relationship Management (CRM) and driving customer interactions, we examine how AI chatbots for customer service are facilitating customer engagement. Blue-chip clients have used AI chatbots to streamline customer engagements — and drive higher levels of customer happiness, lower the time for lead conversion from an inquiry and, most importantly, been there for customers when they need them 24x7.

The rise of AI-based chatbots

AI chatbots for customer services are intelligent digital assistants that can communicate with customers in real-time, providing customised and personalised responses to queries using machine learning algorithms and natural language processing. These chatbots can be deployed on various platforms such as websites, mobile apps,