Daimler commercial vehicles MENA reiterates its dedication to customer satisfaction

Daimler commercial vehicles MENA reiterates its dedication to customer satisfaction

Dubai, UAE: Daimler Commercial Vehicles MENA FZE (DCV MENA) is excited to announce the next edition of its TeCHamp competition for Technicians and Parts & Service Advisors from FUSO and Mercedes-Benz Trucks authorised General Distributors and Service Centres.

The initiative demonstrates DCV MENA’s commitment to after sales customer satisfaction through its service centres, which play a key role in ensuring that trucks are always on the road and earning for their owners and operators.

Following a successful pilot program that was launched in the UAE last year, the competition – which focuses on an individual’s hard and soft skills has been expanded to include body repair, parts and services.

One key outcome of the results of the initial pilot program was the introduction of tailor-made training courses, which are designed to further motivate the Technicians and Service Advisors as well as, increase their skill level. The pilot program also served as inspiration to other markets to launch similar initiatives.

The TeCHamp competition comprises different sets of challenges for Technicians and Parts & Service Advisors. For technicians: Level 1 comprises multiple choice questions; Level 2 focuses on basic maintenance and Level 3 is centred on trouble shooting and diagnosis.

The competition for Parts & Service Advisors