Dubai: How tech is easing check-in procedures at DXB

Dubai: How tech is easing check-in procedures at DXB

Published: Sun 24 Dec 2023, 6:00 AM Last updated: Sun 24 Dec 2023, 8:03 AM

At least 50 percent of Emirates travellers opt to go through the airline’s self-check-in systems or use Sara, the world’s first robotic check-in system.

Adel Al Redha, chief operations officer of Emirates, said: “The simpler and more reliable a system is, the more confident people are to use it. Like online shopping or booking airline tickets, once people are more confident to use it, they continue using it.”

Al Redha was speaking at a recent media roundtable after the opening of the Emirates innovation centre Ebdaa at Expo City Dubai. He said the centre will become a template on which the future will be built.

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“We want to export initiatives from Dubai. So, this centre is an open platform to work with every entity that has something to offer in regard to improving efficiency, sustainability, deploying of technology,” he explained.

Adel Al Redha, chief operations officer of Emirates. Photo: Supplied

The centre is home to an aviation robotics lab that has been built in collaboration with Dubai Future Labs and other global leaders in robotics.

It houses yet another world