Dubai: RTA’s digital channels garner $952mln revenue in 2022

Dubai: RTA’s digital channels garner $952mln revenue in 2022

Dubai’s Roads and Transport Authority (RTA) has announced that the number of transactions, users and revenue streams through its digital channels reflected phenomenal growth last year compared to 2021. RTA offers digital services highlighted by the launch of smart apps and new services and features through a variety of channels in 2022. A notable example is the Vehicle Purchase and Sale service, which enables customers to conduct purchases or sales without being physically present. The service received the ‘UAE Innovates’ Award in the category of Automating Government Transactions. "In 2022, we recorded 814 million digital transactions up from 676 million in 2021, thus reflecting a robust growth rate of 20%. In addition, last year's revenues totalled AED3.5 billion ($952 million), up 10% from the preceding year," remarked Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of RTA. The number of registered users surged by 30% to 1.3 million users, while, the number of in-app transactions increased by 197% to 3.7 million transactions," stated Al Tayer. According to him, the adoption of agility management techniques in digitisation projects have contributed immensely in achieving positive results. "It is attributed to departmental communication, swift adaptation to technology trends, and