Emirates NBD to use generative AI to transform operations

Emirates NBD to use generative AI to transform operations

Emirates NBD is leveraging the power of generative artificial intelligence (AI) to enhance its operations and raise productivity across various business functions supported by Microsoft. The transformation covers three significant initiatives that will drive advancements in software development, collaboration and customer engagement for the bank, according to the Dubai Media Office. The bank’s IT teams are leveraging the capabilities of GitHub Copilot X, an advanced generative AI tool developed by Microsoft, with more than a thousand developers now empowered with this advanced coding assistant. With the help of this tool, Emirates NBD expects to see a boost in coding proficiency, software development speed and quality. Emirates NBD will also be one of the first companies to access the preview of Microsoft 365 Copilot. This collaborative tool, powered by generative AI, will enable the bank’s employees to enhance their productivity by automating repetitive tasks, generating content, and assisting with complex decision-making processes. By piloting the usage of Microsoft 365 Copilot across the organisation, the bank aims to create a more agile and intelligent workplace, driving innovation and optimising productivity. Additionally, Emirates NBD will be deploying ChatGPT, a conversational AI model, across all business and support functions, including its contact centres and