HITEK signs deal to digitalise North and East African FM markets

HITEK signs deal to digitalise North and East African FM markets

- UAE-based HITEK, to provide technical support to major Sudanese FM company TAD, to help transform its business strategy in North & East Africa into a more digital and sustainable offering

Dubai, United Arab Emirates: Leading UAE-based IT smart Facilities Management (FM) solutions company HITEK Services, which is part of the Farnek Group of companies, has signed a two-year contract with major, tier one Sudanese total FM company, TAD.

Under the terms of the agreement, which is HITEK’s first overseas venture, the company will provide TAD with state-of-the-art connected, automated and intelligent FM solutions which complement a leaner and more sustainable operational process, improving productivity while reducing energy consumption for building owners and managers.

HITEK’s solutions architecture and design, as well as its technical sales support, will transform TAD’s FM service offering into a fully digital and sustainable proposition by utilising HITEK’s CAFM suite, which includes a state-of-the-art WhatsApp AI Chatbot.

This provides real-time visibility across various services and can also monitor, escalate and report dynamically through mobility, web portal and automated email reports. HITEK’s WhatsApp AI Chatbot provides connectivity to onsite project teams wherever they are, through an integrated mobile CAFM, streamlining service requests and once complete an automated closure notification.

“TAD has a