Interview: Microsoft’s Ahmad El Dandachi showcases the company’s new AI services

Interview: Microsoft’s Ahmad El Dandachi showcases the company’s new AI services

Image: Supplied

Tell us more about the AI bot that Microsoft is showcased at GITEX GLOBAL?

‘Mai’ the Citizen Companion is a digital assistant bot, powered by generative AI, that is designed to assist residents in the UAE access any government service by asking questions. For example, you can ask her for help in renewing your visa, paying any outstanding traffic fines, or even paying your electricity and water bills, and she will automatically help you access all the different services through the government portal. You can talk to Mai in any language, and she will be able to understand you and respond to you in that language. This is because she has been taught multiple languages, as well as multiple dialects since there are a lot of those in the Arab world. Through Mai, we are showcasing how generative AI is going to enable customers to drive more efficiency and business productivity.

What were the other highlights of being at GITEX GLOBAL?

We showcased how we have been building AI-powered copilots into our most used and loved products. As part of our commitment to making the promise of AI real, and doing it responsibly, we envision a world where everyone, regardless of