No more printed boarding passes for Emirates’ Dubai flights: What to do if your phone runs out of battery

No more printed boarding passes for Emirates’ Dubai flights: What to do if your phone runs out of battery

Here's a guide to the airline's new digital policy, which will come into force on May 15

Published: Fri 12 May 2023, 5:33 PM Last updated: Fri 12 May 2023, 5:51 PM

Starting May 15, Emirates airline will require most passengers departing from Dubai International Airport (DXB) to use a mobile boarding pass instead of a printed paper version.

A boarding pass is a document provided by an airline after airport check-in the passenger must show to board the aircraft.

Emirates said “passengers checking in at DXB Terminal 3 will receive their mobile boarding pass via e-mail or SMS. Passengers who check in online can load their boarding pass into their Apple Wallet or Google Wallet, or retrieve their boarding pass on the user-friendly Emirates App".

What if you have no smartphone?

The option to print a boarding pass is available by request at check-in counters, if passengers do not have a mobile device.

What if your phone ran out of battery or there’s no WiFi or network access?

You can also request airline agents at check-in counters to print the boarding pass if your phone went dead, or there’s system breakdown, glitch, message delivery delay, or inability to access WIFI, network or data package.

How to use the