Panasonic holds annual customer service conference to take customer experience to the next level

Panasonic holds annual customer service conference to take customer experience to the next level

- Panasonic announces opening of new state-of-the-art Regional Parts Center in Dubai

Dubai, United Arab Emirates

Panasonic Marketing Middle East & Africa (PMMAF) continues to march forward with its customer-centric mission with the recent staging in Dubai of the Panasonic Customer Service Strategy Conference. Hosted by PMMAF’s Customer Service Division, the conference was attended by over 70 participants from Panasonic’s Middle East partner companies across the region, and tackled the brand’s action plan and strategies for FY2023 in order keep pace and engage more closely with its customers.

Mr. Hiroyuki Shibutani, Managing Director, PMMAF, said: “Panasonic is committed to championing initiatives that help us provide the highest level of customer satisfaction. We always challenge ourselves to make sure that we improve the delivery of a seamless customer experience, and at the same time, help our partners and dealers to further improve their service quality.“

Aligned with the goals of the Conference, there was also the staging of 12th Regional Technical Olympics. Designed to foster skills enhancement, the Technical Olympics is a repair proficiency competition which saw the best technicians representing service centres in the region vie for the Super Technician Awards. At its conclusion, proclaimed as Super Technician winners for their outstanding display of