SEDCO unveils its comprehensive phygital customer experience platform

SEDCO unveils its comprehensive phygital customer experience platform

Dubai – SEDCO, a global leader in providing customer experience and digital branch transformation solutions, launched FASTSERV® Mobile and FASTSERV® Meet at Seamless Middle East 2023. The new modules offer seamless management of physical and digital journeys, enabling customers to access services from different organizations across various sectors, and getting served smart and fast.

FASTSERV® Mobile empowers customers to plan their physical visits ahead, book appointments, issue e-tickets, view the nearest branch with the least waiting time, and navigate its locations smoothly. On the other hand, FASTSERV® Meet facilitates advisory services through virtual appointments via video calls, eliminating the need for physical visits and streamlining service delivery.

Majdi Shawish, CEO of SEDCO, expressed excitement about the launch, stating, “We are delighted to launch our latest innovation in customer experience, FASTSERV® Mobile and FASTSERV® Meet to complete our FASTSERV® platform, providing a comprehensive customer experience that goes beyond the branch to a digital journey. Many of the services provided at branches and call centres can now be delivered in a fast and smart manner through video calls, eliminating travel and waiting times. It completely gets rid of the usual confusion and hassle encountered at the regular call centre, improving customer experience significantly.”

Shawish emphasized