Sprinklr AI+ supercharges customer experience data for deeper insights, better decisions, and faster actions

Sprinklr AI+ supercharges customer experience data for deeper insights, better decisions, and faster actions

- Sprinklr’s proprietary AI, built over the past decade, is focused specifically on deriving insights from unstructured customer experience (CX) data. It leverages more than 1,250 industry-specific AI models, spanning 100+ languages and 150 countries.

- Sprinklr AI+ integrates with the OpenAI enterprise API (Application Program Interface) to help ensure a more robust protection of data, for the most sophisticated enterprises.

- Sprinklr AI+ leverages generative AI in all four Sprinklr product suites to offer AI-powered omnichannel contact center as a service (CCaaS), social media management, marketing, and research tools.

DUBAI, United Arab Emirates — Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of Sprinklr AI+. A new AI-everywhere offering that unifies proprietary AI from Sprinklr with OpenAI’s generative AI, Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy.

Sprinklr AI+ allows enterprises to combine unstructured, CX data from 30+ digital channels – including social platforms, messaging platforms, and millions of publicly available news, blog, and review sites – with generative AI to create content, improve feedback and assistance, and more quickly identify insights and subsequent actions. Sprinklr AI+ incorporates generative AI powered by an integration