Tech Mahindra and Espressive partner to provide automated and cost-effective digital workplace assistance

Tech Mahindra and Espressive partner to provide automated and cost-effective digital workplace assistance

Dubai: Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, today announced a partnership with Espressive, a pioneer in automating digital workplace assistance. The partnership will offer both their customers autonomous and cost-effective work environment assistance through Espressive Barista, an AI-based virtual support agent (VSA).

Together, Tech Mahindra and Espressive will enable organizations that are looking to outsource and automate service desk requests to drive productivity and enhance the employee experience. Espressive will combine its no-code platform with Tech Mahindra’s innovative technology stack to support near-instant automation and resolution of employee requests, such as resetting passwords, accessing DocuSign, connecting to virtual private networks, and more. The platform’s advanced Natural Language Processing (NLP), Natural Language Understanding (NLU), and machine learning capabilities will ensure responses are highly personalized to reassure employees that their requests have been fully understood and resolved in real time.

Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, "Enterprises are increasingly looking at automation in response to increased customer demand in a digital first world. An intelligent virtual agent is one such capability that is gaining a lot of attention. Our partnership with Espressive gives us an AI-based VSA that will help our