UAE Business: IT skills gap spurring tech investment decisions: research – Gulf Digital News

UAE Business: IT skills gap spurring tech investment decisions: research – Gulf Digital News

Almost three quarters (73%) of senior IT leaders agree that acquiring IT talent has never been harder, and nearly all (98%) respondents say attracting IT talent influences their organisation’s technology investment choices.

So IT talent acquisition challenges are now heavily influencing technology investment decisions, according to new research released by Salesforce’s MuleSoft.

The 2022 IT Leaders Pulse Report reveals that today’s IT leaders are using technology to create more people-centric experiences for their employees and customers. The majority (86%) of senior IT leaders now say the experience an organisation provides its employees and customers is as important as its products and services, and four out of five respondents agree that improved customer-facing (86%) and employee (85%) technologies are critical for their organisation to compete.

Economic headwinds

“Shifting economic headwinds are making technology even more fundamental to success across every part of the business, including sales, service, marketing, commerce, and IT,” said Matt McLarty, Global Field CTO, MuleSoft.

“As IT leaders struggle to fill roles to support this additional demand, the traditional playbook is in question. Today’s IT leaders must look instead to broader, company-wide process improvements, through automation, that foster innovation, enhance user experiences, and drive efficient growth.”

IT talent acquisition pressures

Almost nine out of ten