Why workflow automation is the quickest path to value in digital transformation

Why workflow automation is the quickest path to value in digital transformation

Hardly any of us go through a new year without thinking in terms of duality – old and new or past and future. In recent years, when technology decision makers reach end of the year, their thoughts turn to digital transformation. What has worked and what has not? What have we tried and what have we yet to try? In the UAE, Saudi Arabia and beyond, governments and businesses are investing more in cloud, artificial intelligence, blockchain, internet of things, and a host of other technologies. They are doing this for a variety of reasons, most of which boil down to employee experience, customer experience, compliance, cost savings, or a combination of these. Amid this innovation, a word stands out – a word with the capacity to inspire, intrigue, irritate or inflame. That word is “automation”. It should come as no surprise either – few approaches can be as effective in quelling the impact of budget constraints and skills shortages, and empowering organisations to achieve that perpetually shifting goal post of doing more with fewer resources. Yet, the term itself can be nebulous and seemingly all encompassing, leaving even the most inspired – who firmly believe automation to be the