Qatar Tourism launches ‘Qatar Host’ tourism training – The Peninsula

Qatar Tourism launches ‘Qatar Host’ tourism training – The Peninsula

Doha: Qatar Tourism has announced the launch of its ‘Qatar Host’ tourism training programme. The first online tourism training programme in the country provides frontline professionals, such as hotel concierge staff, mall security and restaurant waiters, with the relevant skills and knowledge to deliver Service Excellence to international and domestic visitors.

As part of its Service Excellence Academy, Qatar Tourism has worked with a consortium of global industry experts to develop the ‘Qatar Host’ tourism training programme for Qatar. An engaging online learning platform, it offers users the possibility to learn at their own pace on any device. The platform demonstrates how such frontline staff – who engage with visitors – may enhance the visitor experience and exceed expectations in every encounter.

The initiative is part of the Service Excellence programme, which builds on Qatar Tourism’s strategy, to enhance the visitor experience at every touch-point along their journey.

Commenting on this occasion, H E Akbar Al Baker, Chairman of Qatar Tourism and Qatar Airways Group Chief Executive, said: “We are pleased to announce the launch of the ‘Qatar Host’ training programme. The improvement of the visitor experience is intrinsic to our tourism strategy, an important element of the country’s economic diversification plan. This