Saudia emerges with lease complaints in GACA’s latest monthly classification

Saudia emerges with lease complaints in GACA’s latest monthly classification

RIYADH — The General Authority of Civil Aviation (GACA) issued an index for the classification of air carriers and airports based on the number of complaints submitted by travellers to the authority during the month of December 2021. GACA revealed the total number of complaints lodged by passengers on air carriers during the month of December, amounted to 391 complaints, and in the monitor Saudi Arabian Airlines came as the least airline company with complaints launched against it with 6 complaints per 100,000 passengers, and a complaint timely processing rate in the specified month that reached 99. Flynas came in second with (9) complaints per 100,000 passengers, and a timely processing rate of 98%. Meanwhile, Flyadeal came in third, with (17) complaints per 100,000 passengers during the same month, with a timely complaints processing rate of 99%. The most common complaint for the month of December was about refunding the value of tickets, followed by delayed flights, and then the cancelation of flights. GACA explained that the index for rating airports for the month of December indicated that King Fahd International Airport in Dammam had the lowest number of complaints submitted to the authority, at a rate of 1% per