INK Hotel signs contract with HITEK for Flexi-Guest app

INK Hotel signs contract with HITEK for Flexi-Guest app

Dubai-based INK Hotel has signed an agreement with HITEK, part of leading UAE-based smart and green facilities management (FM) group Farnek, to use its ground-breaking hospitality app, Flexi-Guest, which will digitalise the hotel’s guest journey from the initial reservation through to check out.

The app, which was developed in-house by HITEK, will interface with the hotel’s property management system (PMS) affording guests a whole suite of services from uploading travel documents, such as vaccination certificates, ordering a car on arrival, room service and laundry. The hotel app can also send automated electronic updates and alerts to the guest, as well as e-registration documents, e-invoices and e-receipts, all in one convenient space.

“One major factor for adopting Flexi-Guest, is that it can interface with our property management system and our point-of-sale terminals, affording a seamless process, from order to delivery and ultimately guest folio,” said Judit Toth, General Manager of the INK Hotel.

“Flexi-Guest supports our key strategic operational objectives. First and foremost, it offers an enhanced customer experience, providing a seamless pre-arrival and check-in procedure, which will appeal to our guests.

“During their stay, they can order room service, laundry, request late check outs, invoices or even order a car to go to the