Palazzo Versace Dubai launches first ever AI-based chatbot

Palazzo Versace Dubai launches first ever AI-based chatbot

Will be launching the first ever AI-powered chatbot in collaboration with Asksuite, integrated with ChatGPT functionality to improve guest experience. Asksuite has developed a customised omnichannel guest automation chatbot for Palazzo Versace Dubai. Named “ORA,” the chatbot is programmed to reduce response time and provide enhanced customer support, based on the online user behaviour of the luxury hotel’s guests. Asksuite’s integration of ChatGPT functionality to its AI raises the chatbot user experience by supporting luxury travellers to easily book directly while chatting with the bot. ORA will be available to serve hotel guests on the website, WhatsApp, Google, Meta messenger and rooms (via QR codes), serving as a holistic guide by helping guests book a room or suite, make restaurant reservations, enquire and book spa services, and raise enquiry forms for corporate meetings, social events and weddings. The bot also allows online engaged shoppers to shop premium gifts, cakes, bouquets and e-gift vouchers on Palazzo Versace Dubai’s e-commerce platforms, including the Flower Shop. Commenting on the announcement, managing director of Palazzo Versace Dubai and founder of Palazzo Hospitality, Monther Darwish said: “Palazzo Versace Dubai continues to lead the way in the hospitality industry, and our adoption of an AI-powered chatbot