Southwest Airlines CEO Bob Jordan takes responsibility for the company’s holiday flight meltdown: ‘It just can’t happen again’

Southwest Airlines CEO Bob Jordan takes responsibility for the company’s holiday flight meltdown: ‘It just can’t happen again’

Southwest Airlines CEO Bob Jordan took responsibility for the carrier's operational meltdown over the recent holiday season, and pledged to prevent a recurrence of the chaos. "There are a lot of reasons that this happened, but it's on me at the end of the day," Jordan said in an interview with on Thursday. "It's on me to not let this happen again and to rebuild trust with our employees and rebuild trust with our customers, and we will do exactly that." "I have put everything on the table here because it just can't happen again," Jordan told Reuters. Southwest canceled more than 16,700 flights between December 21 and 31 as the with a major winter storm, an outdated scheduling system, and an estimated the meltdown in December will cost the airline including lost revenue and passenger reimbursements. The carrier expects to post a net loss for the fourth quarter. Southwest has engaged consultancy Oliver Wyman to investigate the operational failures and has set up a new committee to review its operations, Jordan told Reuters. General Electric is also helping Southwest update its software. GE told Reuters on Thursday the software "performed as designed" during the widespread disruptions, but it's working