Muscat, Salalah airports clinch top ME awards

Muscat, Salalah airports clinch top ME awards

Muscat International Airport has been named the best airport for customer experience among airports in the Middle East handling 15-25 million passengers in 2023Muscat – Muscat International Airport has been named the best airport for customer experience among airports in the Middle East handling 15-25 million passengers in 2023.

Similarly, Salalah Airport has secured the title for the best customer experience in the region for airports with up to 2 million passengers, according to the prestigious Airport Service Quality (ASQ) Awards.

These awards, presented by the Airports Council International in collaboration with Amadeus – a leader in travel technology, underscore the commitment of Oman’s airports to exceptional service quality.

In addition to these accolades, Salalah Airport made a sweep in all categories – receiving the awards for having the Most Dedicated Staff, being the Easiest Airport for Journey, the Most Enjoyable Airport and the Cleanest Airport in the Middle East. These achievements highlight the airport’s exceptional focus on customer satisfaction and operational excellence.

The ASQ Awards are renowned for their comprehensive evaluation of airport performance, relying on direct feedback from travellers through surveys conducted at airports on the day of travel. This method ensures an accurate assessment of passenger experience, covering over 30 performance