Passengers are ‘VIPs not cash cows’, says Neom Airports chief executive – The National

Passengers are ‘VIPs not cash cows’, says Neom Airports chief executive – The National

Airports should treat all travellers with importance and offer them a good travel experience rather than viewing them as “cash cows”, the chief executive of Saudi Arabia’s Neom Airports has said.

“All passengers should be viewed as VIPs, not cash cows or self-loading cargo. We must build … legacy-free airports and focus on enabling quicker and faster passenger journeys,” John Selden said in a blog.

Airports should not be considered as primary profit centres, but should help people and stimulate economic growth for communities, cities and countries, he said.