Saudi: GACA issues classification of air carriers and airports for July 2023

Saudi: GACA issues classification of air carriers and airports for July 2023

Riyadh: The General Authority of Civil Aviation (GACA) issued its monthly classification index for air transport service providers based on the number of complaints filed by travelers to GACA during July 2023.

According to GACA, 1,873 complaints were filed by travelers on air carriers last July.

SAUDIA Airlines had the fewest complaints among airlines, 13 per 100,000 travelers, and a complaint resolution rate of 97%.

Flynas came second, with 29 complaints per 100,000 travelers, and a resolution rate of 98%.

Flyadeal came third, with 167 complaints per 100,000 travelers, and a resolution rate of 96%.

The most common types of complaints in July were about flights, tickets, and luggage services.

GACA elaborated that the index classification of airport service providers last July showed that Prince Mohammed bin Abdulaziz International Airport had the fewest complaints, at a rate of 1% per 100,000 travelers, according to the index for international airports with more than six million passengers annually. This corresponded to seven complaints, and a complaint resolution rate of 100%.

As for international airports with less than 6 million passengers annually, Hail International Airport had the fewest complaints, at a rate of 1% per 100,000 travelers, that is one complaint, and a resolution rate of 100%.

As for the index