Etihad Airways transforms operations with Microsoft AI capabilities

Etihad Airways transforms operations with Microsoft AI capabilities

Etihad Airways has carried out a transformation of its finance operations through harnessing the power of Microsoft AI.The Finance and Digital, Technology and Innovation divisions worked with Microsoft to modernize their payment inspection process using cognitive services.The move will ensure that the process of identifying fraudulent or incorrect payments to suppliers becomes more efficient, cutting down significantly on associated hours required every month, as well as identifying payments that would have otherwise been missed by the manual process.“Etihad partners with leading technology companies such as Microsoft to employ innovative solutions to further advance the company's status as a world-class airline,” said Bhavesh Shivshanker, head of Financial Operations at Etihad Aviation Group. “This automation initiative is an important milestone for Etihad Finance, as we advance improved efficiency, increase cost optimization and enhance the overall finance operations of the company.”The successful project is the result of a longstanding and successful partnership between Etihad Airways and Microsoft, which collaborate to solve pressing business challenges through the Etihad AI Academy Powered by Microsoft and the airline's innovation lab.Faced with the task of enhancing the efficiency and accuracy of supplier payment processing, Etihad Airways, Microsoft, and Microsoft Partner Predica worked together to map out the