Abu Dhabi International Airport gears up to introduce new ‘Smart Travel’ features

Abu Dhabi International Airport gears up to introduce new ‘Smart Travel’ features

Abu Dhabi International Airport (AUH) is trialling a new enhanced 'Smart Travel' system, developed by Abu Dhabi Airports in partnership with ConvergentAI and powered by Artificial Intelligence (AI), to shorten queues and streamline processes throughout the airport to deliver a smoother and more seamless passenger experience. The new system employs big data, AI, and the rigorous modelling and assessment of passenger traffic to optimise a variety of processes across Abu Dhabi International Airport from check-in and immigration counter staffing to passenger arrival and departure times. As a part of the ongoing trial, select passengers travelling with Etihad Airways will be informed of the optimal time for them to arrive at Abu Dhabi International Airport. By staggering passenger arrivals, the new system will mitigate crowding, facilitate social distancing, and shorten queues. Overtime, as