Al-Futtaim Toyota opens largest full-service customer experience hub in Dubai

Al-Futtaim Toyota opens largest full-service customer experience hub in Dubai

Al-Futtaim have employed a new way of creating a showroom using the latest technologies and cutting-edge design to create a seamless omnichannel experience for the customer, enabling them to start their digital journey online with Toyota.ae, where they can browse models, make their selection and even book or order cars online. They can then carry their digital journey with them from the home or office to the showroom for a hybrid digital and physical experience with their chosen Toyota vehicle.

The largest full-service Toyota showroom and service centre to date, this new facility embodies the pinnacle of Al-Futtaim Automotive’s customer-centric service offering in the UAE, and the latest milestone in a 60-year partnership between Al-Futtaim and Toyota.

Commenting on the opening, Vincent Wijnen, Senior Managing Director at Al-Futtaim Automotive said: “This new Toyota dealership is our finest to date, and demonstrates our business strategy of bringing high-quality vehicles and exceptional service standards to our customers. This future-focused facility will ensure a smooth and pain-free customer journey, reflecting Al-Futtaim’s customer-centric approach that has established us as a leader in the region’s automotive sector. We are excited to welcome our customers to our newest dealership.”

The new showroom is the most connected Toyota facility in