UAE Exchange responds to delays in funds transfers from customers

UAE Exchange responds to delays in funds transfers from customers

Customers complain delay in fund transfers through UAE Exchange; firms responds.. UAE Exchange, one of the largest companies dealing in remittances and foreign exchange in the region, on Thursday said its top traditional markets are performing well but it is facing operational challenges in remitting funds to certain countries because it takes longer than usual.. The remittances firm said majority of the delayed payments transactions have already been processed.. Owned by the UAE-based billionaire BR Shetty and subsidiary of the London-listed Finablr, the UAE Exchange's comments came in response to complaints made by its customers on different online platforms due to delays in funds transfers.. Irfan Shaikh, a customer, said he made two transactions through the remittances firm but his funds were not transferred into his account.. "I have made a couple of transactions, one on March 6 and another on March 9, but no money was transferred into his account and only received and excuse that there is technical issue, and now the customer care call is not getting connected," Shaikh said on trustpilot.com.. Another user Monika Patel, who is a new resident in the UAE, said had she transferred funds on February 18 but is unhappy with the