Cisco head talks about their latest partner program

Cisco head talks about their latest partner program

Nabil Elwattar, Head of Services Sales, Gulf Region, Cisco spoke with Reseller Middle East about the business's advances with customer experience services.

Cisco has always followed a very structured approach in terms of its partner programs. Can you highlight how the CSPP can benefit the partners?

The Cisco Services Partner Program (CSPP) provides a globally consistent framework that defines our services relationship with partners. This past year we have been focused on simplifying the program and driving closer alignment with Cisco. Here are a few of the changes we've made to the program.

We've moved our partners from an existing renewal rate metric to an In-Quarter Renewal Rate Metric (IQRR), a more precise measurement to track renewals aligned to Cisco's own measures.

We've also introduced a new Multiyear reward to assist partners in establishing a robust life cycle strategy with customers thereby helping lower cost for partners.

Partners who have attained either the Customer Experience Specialisation or Advanced CE Specialisation will have greater benefits, given their investments in customer success with rebates across the CX Success tracks and Business Critical Services 3.0

There is a lot of focus