Nextiva Scores A $200 Million Goldman Investment, Plus More Customer Service Software News

Nextiva Scores A $200 Million Goldman Investment, Plus More Customer Service Software News

Share to Linkedin Behind nearly every great act of customer service lies the support of great software. If you want to serve, engage, and retain the customers who will fuel your business success, you'd best have the right technical backbone. Get this right and you'll be capturing essential information about every customer, have that information at your fingertips, and be able to seamlessly make use of it in a nuanced way to provide a superior, sustainable customer experience. Ideally, great customer support software will make life better for your employees as well. A Bloomberg exclusive today revealed that Nextiva, an Arizona-based communications and customer management company, has landed an investment of $200 million from Goldman Sachs and a valuation of $2. 7 billion. In the announcement, Nextiva CEO Tomas Gorny made the point that a wish list item of every modern company is for software that will free up workers from having to "juggle between all of the applications [up to 15 such siloed tools] just so that they can communicate with customers." Tomas Gorny, Co-founder and CEO of Nextiva Likewise, Danish-based Dixa, which offers a platform designed to facilitate extended engagement between customers and brands (what Dixa calls "customer