NatWest poaches HSBC’s Raghu Narula to lead customer engagement activities

NatWest poaches HSBC’s Raghu Narula to lead customer engagement activities

Source: NatWest

NatWest Group has today announced the appointment of Raghu Narula as Managing Director, Customer Engagement & Distribution, within its Retail Banking division.

Narula brings a wealth of leadership experience from a career spanning over 20 years at HSBC in Retail, Wealth Management, Commercial Banking and Strategy and has a strong track record in leading businesses, improving customer service and driving colleague engagement.

In his role as MD for Customer Engagement & Distribution, Narula will be responsible for the Bank’s service through digital (video, webchat and secure messaging), telephony and branch.

David Lindberg, CEO, Retail Banking, said:

“I’m delighted to announce the appointment of Raghu Narula as we look to accelerate our Retail strategy to champion potential and help people, families and businesses in the UK to thrive. I look forward to working closely with Raghu to deliver leading customer service that combines the best digital experience with 24/7 access to the best people.

Raghu will look to build