3 ways the pandemic has advanced personalized health care

3 ways the pandemic has advanced personalized health care

The COVID-19 pandemic has profoundly changed US public health systems.

There has been a shift towards more personalized, community-based systems.

New study reveals key areas of change where care is delivered and received.



It’s been almost two years since the pandemic made its way to US shores. Like much of the world, Americans have experienced extreme public health challenges during that time. The constantly shifting landscape has had a profound effect on our health system and our overall definition of well-being.



The 2021 Health Care Insights Study by CVS Health shows some of these long-lasting effects, highlights the resilience of patients and providers, and reveals a fascinating transformation in consumer health preferences. While we continue to navigate the complexities of this pandemic and its far-reaching impacts, one thing is certain: we have a new and unique opportunity to reimagine the way care is delivered and received.

1. Health 24/7

The pandemic highlighted the need for accessibility of care in the right place, anytime. This transformation in consumer care preferences has boosted the use of telemedicine and highlighted the importance of the “neighbourhood” primary care model.

We saw a notable spike in the use of telemedicine in the US at