DEWA recorded 12.5mln digital transactions in 2023

DEWA recorded 12.5mln digital transactions in 2023

Dubai Electricity and Water Authority (DEWA) announced that its customers conducted around 12.5 million digital transactions in 2023, compared to around 10 million digital transactions in 2022, an increase of about 25 percent.

This reflects DEWA’s leading role in supporting the wise leadership’s vision to make Dubai the smartest and happiest city in the world. The digital transactions conducted by customers included over 2.1 million transactions using DEWA’s website, over 3.2 million transactions using DEWA’s smart app, in addition to more than 6.8 million transactions through various digital channels that DEWA provides in collaboration with its partners.

“We are keen to support the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to turn the city into the epicentre of the global digital economy. Our efforts also align with the directives of H.H Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to transform Dubai government into a fully smart model. DEWA provides all its services through various digital channels to ensure real-time, safe, and seamless value-added services to all stakeholders, saving their time and effort, and enhancing