UAE: Facing an issue with your landline or mobile phone connection? Here’s how you can raise a complaint

UAE: Facing an issue with your landline or mobile phone connection? Here’s how you can raise a complaint

Dubai: Facing a persistent issue with a telecommunications service provider in the UAE? You can easily register your complaint with the country’s Telecommunications and Digital Government Regulatory Authority (TDRA) through a free online service. Whether the issue is related to your landline number, mobile service or even if you are receiving marketing calls and several unwanted sms from a telecommunications service provider in the UAE, TDRA allows you to raise the complaint with them, if you are unable to find a resolution from the provider concerned, whether it is Etisalat, du, or Virgin Mobile. Here are the details of the online service offered by TDRA. TDRA advises users to first submit a complaint to the service provider concerned. “If the customer is not satisfied with the resolution of the complaint, he or she can apply for this service,” the TDRA website states as a service condition. To register a complaint online, follow these steps: 1. Visit https://tdra.gov.ae/en/Services/complaint-about-telecom-providers 2. Click on ‘Start the service’. 3. Log in using your 4. You will then be given the telecom accounts that are registered under your name. This would include any landline connections and mobile numbers you have linked to your Emirates ID. 5.