Medcare Hospitals Chatbot Wins Gold at MENA Digital Awards

Medcare Hospitals Chatbot Wins Gold at MENA Digital Awards

Medcare Hospitals took home gold for the successful installation of its conversational artificial intelligence (AI) agent, the first chatbot of its kind in the healthcare industry that is able to perform end-to-end appointment management without the need for a human agent intervention. The bi-lingual communication platform won the premium healthcare provider appreciation for the ‘Best Use of Digital in Healthcare' from MENA Digital Awards 2019.

The AI-driven chatbot – available both in Arabic and English – was created for Medcare Hospitals by Blue Logic Digital, Dubai-based AI (Artificial Intelligence) tech experts, to simplify and automate the process of managing appointments, including booking, rescheduling and cancelling. The platform can also help assign the available expert correctly as it can access doctors' schedules, analyse patients' symptoms, and find nearest Medcare hospitals and medical centres.

Andre Daoud, CEO at Medcare Hospitals, said: “Medcare always has the convenience of our patients as a key objective across all our growth plans, and this is even more significant in our digital transformation initiatives. While automating the appointment booking process, it was important for us that the chatbot conserved the relatable and engaging customer journey that our patients experience on their interaction with Medcare. The team at Blue Logic